Question, bug, feature idea, or just want to talk shop — email us about anything at all. You'll reach the trader who actually wrote the code, we read every message, and there's no such thing as a wrong reason to get in touch.
Every indicator ships as a single .zip — NT8 imports it in one click, no manual file copying.
.zip you downloaded. NT8 imports and compiles automatically (green confirmation).Full walkthrough with screenshots on the installation guide.
Right after checkout you land on a confirmation page and receive a receipt email from Creem, our payment provider, with your download link.
Can't find it, or the link won't work? Email us your order number and we'll send you a fresh copy directly.
Still missing? Email [email protected] with your order number and checkout email — we'll resend.
Almost always one of two things:
If neither works, email us the exact error (screenshot of New → NinjaScript Output), your NT8 version, and the product — we usually have a fix within hours.
Yes — your licence covers personal use across all your own machines (desktop + laptop, home + office, main + backup). No machine lock, no activation server, no key to enter. Just import the zip on each.
What's not allowed: sharing with other traders, posting the file, or reselling.
Yes — every indicator is data-provider agnostic. They read NinjaTrader's bar data, not the feed directly, so any provider NT8 supports works: Rithmic, Kinetick, IQ Feed, CQG, Interactive Brokers, and more. If a less common feed behaves oddly, email us — we'd want to know.
Yes — built and tested for international traders (about a third of users are outside the US). Time-based indicators include a Timezone setting (System Default / UTC / Eastern / Custom). On the default NT8 setup, everything just works; if you customised your chart timezone, set the indicator to "Custom" and match it.
Yes — to an indicator, a prop account is identical to a personal one (same NT8, same data, same engine). Confirmed across Topstep, Apex, Earn2Trade, Take Profit Trader, My Funded Futures, and others. The indicator just draws on your chart — it doesn't touch order flow. Do check your firm's rules on third-party tools during evaluation.
Most work on every NT8 chart type: tick, volume, range, second, minute, hour, daily. Time-based tools (session VWAPs, IB ranges, news) are designed around time bars; volume tools need a market with volume data (futures/stocks have it, spot FX often doesn't). Each product page lists supported chart types.
NT8 build 8.1.x or later — that covers virtually every active install. Check yours under Help → About; update free via Help → Check for updates. We don't support NinjaTrader 7 (end-of-life).
One-time payment. No subscription, ever. Buy once, own that licence forever — no recurring charges, no expiring access. Free updates included for life. We're traders selling to traders; charging you again for software you already own isn't how we run this.
No key, no activation server, nothing to enter — after import, it just works. We avoid keys on purpose: they break, servers go down, and they add friction. It's honour-based: one licence per customer, used across your own machines.
Yes — Creem, our payment provider, emails a receipt for every order, with tax itemised where applicable. Need an invoice with specific billing details (company name, VAT number)? Email us with your order number and we'll sort it out.
No — the licence is personal use only (your own machines, not shared). Sharing the file, posting it, or bundling it elsewhere is a licence violation and results in revoked access without refund. If a friend wants it, please ask them to grab their own copy — that's what funds free updates and new tools.
Laid out in full on the Refund Policy. To request one, email [email protected] with subject "Refund — [product]" and your order number. If you have a moment to share why it didn't fit, we read every reply and use it to improve.
No time-limited trials — but our free tools are the honest demo: full products, no email required, no cut-down features. They show you exactly what our code quality looks like on a real chart before you spend anything.
Payment is handled by Creem, our payment provider: all major credit and debit cards, plus additional payment methods depending on your region. Tax is calculated automatically at checkout based on your region.
Yes — free updates forever. Bug fix, performance improvement, or new feature: you get an email with the updated zip, automatically. No re-purchase, no upgrade fee — applies to every version increment (v1.0 → v1.1, v1.x → v2.0, all of it).
An email to your purchase address with the updated zip, a short plain-English changelog, and install notes if anything changed. We don't spam — emails only go out for real new versions. Add [email protected] to your contacts so they don't get filtered.
Yes — NT8 stores settings per chart instance, separately from the indicator code, so your configurations carry over. New features default to off / neutral values, so an update never changes how your chart looks unless you opt in. To be safe before a big update: File → Workspaces → Save.
We test against new NT8 builds as they're released. If one breaks something, we ship a free patched version — usually within 1–2 weeks — and notify you by the normal update email. If NT8 updated and something's off before you've heard from us, email support; you might be the first to flag it and we'll prioritise.