Refund policy.

The policy

Any paid, off-the-shelf product (indicators, add-ons, strategies, guides) can be refunded within 14 days of the purchase date, for any reason. You don't need to justify the request. Free products have nothing to refund.

This includes the first payment of a monthly plan. Later monthly payments aren't refunded, but you can cancel any time and keep using the product until the end of the month you've paid for.

How to request a refund

Email support@usefulindicators.com with the subject "Refund — [product name]" and include your order number (the one on your order page or on Creem's receipt, either works).

You'll get a confirmation reply within 24 hours. The refund is processed by Creem, our payment provider, and typically lands back on your original payment method within 5–10 business days, depending on your bank.

What a refund means

A refund ends your license to the product. Access to updates and support stops, and you agree to remove the software from your machines. The product can't be kept, shared, or used after the purchase is reversed.

Good faith, both ways

We honor every good-faith refund without questions. In return, we reserve the right to decline refunds where there is a clear pattern of abuse — for example, repeatedly purchasing and refunding products, as set out in the Terms & License.

Custom builds are different

Commissioned custom work follows its own refund terms, agreed before work starts: full refund of any deposit before development begins, a proportional refund during development, and after delivery a refund only if the build doesn't match the agreed specification. The 14-day policy above does not apply to custom work. These terms are confirmed in your written quote before any work begins — see Custom builds.

Last updated: 30 Sep 2026 · Governed by the laws of Norway